Privacy Policy

Information You Provide

When you use our services, you may choose to provide us with information. This is always your choice—you can use many features of our site without providing any personal information:

• Contact Information: Name, email address, phone number, and state (only if you submit a form)
• Accident Details: Information about your accident that you choose to share
• Vehicle Information: Make, model, year, and damage descriptions
• Photos: Images you upload to our AI Damage Analyzer

Information Collected Automatically

Like most websites, we automatically collect some technical information when you visit:

• IP address (for approximate location and security)
• Browser type and device information
• Pages visited and time spent (to improve our content)
• How you found us (search engine, link, etc.)

We only use your information for purposes that directly benefit you:

• Provide Our Services: Analyze your photos, generate reports, and give you personalized guidance
• Respond to You: Answer your questions and follow up on requests you make
• Connect You With Help: If you request it, share your information with vetted attorneys who can review your case
• Improve Our Tools: Make our guides and AI better (using anonymized, aggregated data)

Service Providers (Required for Operations)

We work with trusted service providers to operate our website. They are contractually required to protect your data and can only use it to provide services to us:

• Google Cloud: Secure hosting and data storage
• OpenAI: Powers our AI damage analysis (photos are processed but not retained by OpenAI)
• Resend: Sends emails on our behalf
• Google Analytics: Helps us understand site usage (anonymized)

Attorney Network (Only With Your Permission)

Legal Requirements

We may disclose information if required by law (court order, subpoena, etc.) or to protect the safety of our users or the public.

We take security seriously and implement multiple layers of protection:

• Encryption in Transit: All data sent to/from our site uses SSL/TLS encryption (HTTPS)
• Secure Cloud Storage: Data stored on Google Cloud with enterprise-grade security
• Access Controls: Only authorized personnel can access personal data
• Regular Security Reviews: We continuously monitor and improve our security practices

You have control over your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from any marketing emails with one click
• Data Portability: Request your data in a portable format

To exercise any of these rights, email us at [email protected]. We respond to all requests within 30 days.

We use cookies (small files stored on your device) to make our site work better:

• Essential Cookies: Required for the site to function (forms, navigation)
• Analytics Cookies: Help us understand how people use our site (Google Analytics)
• Preference Cookies: Remember your language and other settings

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information we collect and how we use it
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

Children's Privacy

Our Service is not intended for anyone under 18 years old. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy occasionally. When we make changes, we'll update the "Last Updated" date at the top. Significant changes will be highlighted on our website. Your continued use of the Service after changes constitutes acceptance.